Bosch Service Pinetown - Poor Service

_Complaint: Poor Service, Unfair Billing, and Ongoing Issues at Bosch Service Pinetown_

_Date of Incident:_ August 12, 2024 - September 6, 2024 (and ongoing)

_Location:_ Bosch Service, Pinetown

_Summary:_

I took my car to Bosch Service Pinetown for a simple water leak repair (pipe replacement). Instead, I experienced:

- Unnecessary diesel consumption and additional charges - Delayed repairs (over 3 weeks) - Unexpected injector servicing charges (disputed) - Miscommunication and unfulfilled promises by service advisor - Forced payment for disputed invoice - Ongoing issues post-repair, including:

- Erratic starting, diesel smell, and battery fault warnings - Loose battery terminal (+) discovered after shutdown - Loose and broken injector pipes discovered

_Detailed Account:_

1. Dropped off car on August 12 for water leak repair (pipe replacement). 2. Received quote on August 14; accepted and agreed on repairs.(R12838.60) 3. Bosch consumed diesel to empty during repairs; requested topping it up after it was completely empty and adding the cost to my bill. (R300 + R600) 4. Car wouldn't start; diesel specialist diagnosed locked injectors, requiring additional servicing. 5. Disputed injector charges; service advisor offered 50/50 split, but later charged full price.(R3312) 6. Disputed diesel filter charge (R2088), contrary to service advisor's assurance. 7. Collected car on September 6 after delayed repairs; disputed ***.97

_Post-Repair Issues:_

1. Erratic starting, diesel smell, and battery fault warnings since collection. 2. Car shutdown at traffic light; discovered loose battery terminal (+). 3. Returned to Bosch; they denied touching battery despite previous charging. 4. Discovered loose and broken injector pipes; Bosch refused responsibility. 5. Refused to leave car; demanded explanation and compensation.

_Concerns:_

I'm extremely stressed and disappointed that a simple pipe replacement has escalated into multiple issues, indicating negligence and poor workmanship.

_Resolution Desired:_

1. Reimbur*****t for unfairly charged injector servicing and diesel filter. 2. Compensation for inconvenience, delayed repairs, and ongoing issues. 3. Acknowledgment and apology for poor service. 4. Immediate rectification of ongoing issues at no additional cost. 5. Assurance that Bosch will take responsibility for their mistakes.

_Supporting Documents:_ Available upon request.

Please assist me in resolving this matter.

Sincerely, Mlondi Shezi