Bosch Service is a ****

We raise queries and complaints, request managers to phone us back and there is just no response from Bosch that hides behind a call center.

Our fridge has been broken for six months. It is defrosted to be fixed, the repair takes place and then it takes 4 weeks to ice up again showing that the repair was ineffective. It is then fixed again and the cycle repeats. We have been through 4 such processes.

This Saturday morning I have been harassed and abused by Mervyn of Linden appliances from 7:40 for payment or return of a new PC board that was fitted but has not fixed the problem - again.

We have been trying to have it fridge fixed for 6 months and have paid to date R5,000 before Mervyns latest invoice of R1,155.

We are at the point where we believe Bosch, your service center and support companies are a **** just looking to milk customers

Up to this morning we were open to, and had requested, suggestions by Bosch as to what to do.

However, given the abuse suffered this morning and having to waste more of my time in dealing with this matter we have decided the easiest course of action is to throw the fridge away and buy another brand.

Bosch service stinks.