lM
lerato M
1 reviews | Active since Jul 2015
02 Jul 2015, 05:31
Bosch Service Centre not so reliable
I took my car to Bosch Service Centre in fourways due to my brakes screeching. I got there 7:30, I was then told that there was nothing wrong with my brakes. I was asked to stay behind as my car would be put back together and I could drive back to work. I drove out and the screech happened. The took my brakes apart for the 2nd time..by this time I was late and missed the lift they provide to work. After another 30 minutes of diagnosis I was told my breaks were fine and it was the rear end skimming. My car was given back to me that afternoon. 3 weeks &
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Bosch Service's replyOfficial
06 Jul 2015, 09:18Hello mogasele,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
Bosch Service's reply06 Jul 2015, 09:18
Official
Hello mogasele,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team