Bosch Service Center Boksburg

Initially, I thought that they were useful as they assisted me quickly and I thought; efficiently, the same day, without a booking but it didn't end well.

I was told it was a simple indicator bulb switch out and was told that they had checked and that there was no electrical fault. I was concerned though driving away, that they told me that they had taken my car for a drive and had a long list of things that they thought were wrong with my car, so my nightmares about a dead clutch among other things began. The more I thought about it though the more I was concerned about this, because WHY were they driving my car around the neighborhood (as they said they were doing, without my permission?) especially since it was just indicator lights they had to fix, I had not requested a quote on anything else.

Oddly, Bosch told me to replace my windscreen wipers, which I had already done three weeks ago...now how am I supposed to trust anything they tell me is wrong with my car, if I know that that theres nothing wrong with that small part? This smacks of someone trying to take advantage me.

Never the less a week later I had to drive 40km in heavy traffic at rush hour with no indicators or hazard lights. I was livid and of course complained. I know obviously it was in the heat of the moment that I complained and it was fueled by many other factors BUT my daughter and I were both put in real danger, and the complaint was made.

I have had to deal with customers complaints about my staff before and its usually done with some kind diplomacy, even if the customer was difficult or out of line to complain, its a part of retail and I do think its best to keep a customer happy, even a difficult one. (Note: I was told that there was not electrical fault when there was, but I had trusted them, and so my complaint ; though fueled was fair to make.) In response to my complaint however I was blessed with an incredibly rude and obnoxious tongue lashing from the service manager at Bosch Boksburg in Rietfontein Road, who called me to literally scream at me, asking me how dare I complain. I have never been attacked like that on the telephone in my life, it was 100% out of line and I will NEVER EVER recommend Bosch to anyone ever again. NO matter how wrong a customers complaint could ever be, I don't believe that you ever treat that customer as contemptuously as they did. I have never been degraded, put down or sworn at by a company until now. I really do wish that I had recorded the call because it was clear that he was doing the call privately as he said, 'You know we will get into trouble now and thats not fair." I'm not in the habit of taking this kind of thing further but I was so angry yesterday I would have made a direct call to Germany.

My car was repaired by a private individual who repaired all of the wiring and electrical faults. Such a small thing blown so far out of proportion by a highly defensive manager. I am just a girl and know nothing about cars, so like all of us will take our cars to the first place that sounds and looks reputable and has a name I recognize, but just be wary it doesn't always go your way.