Bosch needs to wake up about client services

I contacted Bosch to have a large appliance seen to. i then was referred to the company they send clients to. They clearly have young unskilled people in their call centre. I have called them again, requested to speak to a manager - not once was my call put through or returned in a space of over 2 weeks. This is the report i posted about the company they recommend to their clients. After reading the other reviews, i almost feel bad to add to this companpy's woes - but i cannot not do it ! They represent companies like Bosch or Siemens, yet, besides wanting money upfront, their service is terrible. I am waiting since the 15th June already for a small part to be replaced. I paid immediately. And they forgot to order the part. Now over 2 weeks later, with me fuming already, i hope they will be replacing the part tomorrow. I had to phone in to discover they forgot to order my part. Yes, i paid them to order it too, but they forgot. I am reporting them to Bosch as well. In both cases, i have called these companies and asked to speak to a manager. Still - not one person on both sides has called me back.