Bosch Middleburg,Disappointing service

Hi All,I took my car to Bosch for repairs and the insurance declined my claim.They called me and asked if they can strip my car as the inspector was on the way,I agreed.

When I wanted to fetch my car I was told that there was an amount for strip and quote to settle before I did.

I was surprised as the insurance said they will pay for that.

The strip and quote was around R4782 and insurance paid R1250 and R2388 was left.

I was then told that I should pay that before I fetch my car.

When I checked with another Bosch in Florida,I was told that the strip and quote for my car is R1980.

A whole R2802 difference,really disappointed by such a big brand