BOSCH CUSTOMER SERVICES. MR. GARTH

I am deeply dissapointed in Bosch Customer Care.

I bought a vacuum cleaner on 25 February 2021, which I use once a week to clean a 5m x 5m apartment. On 3 April 2021, after using the vacuum cleaner for the 6th time I saw sparks inside the motor. This vacuum cleaner hasn't worked a total of 2 hours since purchase.

I registered the item om Bosch website, and sent through a customer query through the website on 3 April 2021, I received a reply from Garth at BSH Customer Services on 6 April 2021 informing me that Bosch doesn't send out technicians for vacuum cleaners and that the vacuum cleaner needs to be handed in at the workshop in Midrand. I fully understand this.

I informed Garth that I work full time in Pretoria, and cannot drive 40km to Midrand to hand in the vacuum cleaner and asked if it can be collected. After having to follow up on my request Garth, very shortly informed that this cannot be done and that I need to courier the vacuum cleaner to Bosch.

WHY must I PAY courier fees to have a vacuum cleaner couriered to Bosch that IS BRAND NEW AND OBVIOUSLY HAS SOME MANUFACTURING FAULT.

I am seriously not impressed with Bosch at this stage.