BOSCH CAR SERVICE

I took my car (Audi Q5) in for a service 23rd October 2020.

I specifically asked for my windscreen washers to be checked as some jets were not spraying onto my windscreen. I also asked for my left headlight to be adjusted as it was shining very low onto the road. I stressed the importance of these items as I was doing a 12hour drive home to St Francis Bay in the morning.

I booked the vehicle in with Balan at your Flanders Drive, Mount Edgecombe branch.

During the day Balan called me to say the brakes needed skimming as they were squeeking a bit which I agreed to.

When picking up the vehicle I asked if the items were done and he said absolutely.

The 2 items I asked for were certainly not done and there is a vibration on the steering which seems to be associated to balancing and the brakes are now squeeking which I have not heard before.

The engine light has also lit up on the dash a few times but has subsequently gone off.

Besides having spent 13 hours on the road with bad lights and unable to wash my windscreen effectively, I am more concerned about the engine light showing. Needless to say the trip was not one that gave me comfort in completing safely.

The nearest Bosch service station is a one hour drive from me in Port Elizabeth.

I took it up with Balan on the Monday after I got home, he promised to get back to me the next day. He never came back to me.

I put the above on the Bosch website.

East London Bosch phoned me and said wrong area and they would convey the message to Port Elizabeth which was 2 weeks ago.

Havent heard anything still.

I know what I asked to be done wasnt but I have zero confidence that any of the work included in the service or the brakes have been done either. Bosch I dont know how to get your attention other than now to HelloPeter.

Please revert on a solution.

Many thanks Brendon Lahana