Bosch Autotronic Service Hillfox

My daughter accompanied by her mom took her motor vehicle for a service and also to be inspected for certain repairs not mechanically related including the engine fan this was done 18 June 2020 in the morning. She has a motoring plan that covers this cost. She left the motor vehicle at Hillfox Autotrononic (Bosch Services). Late that same afternoon she received a call from Quintus Appolus that the engine of her car was "fried". My daughter went through the next morning together with her mom to investigate. According to Quintus one of their workers took the car for a drive after she had left and he got stuck because the car had overheated and that the engine was damaged.

I felt this was unacceptable as she could not be held accountable for any damage that was incurred by their worker. In the first instance he had no business driving my daughters car knowing the fan was faulty as she had told them to repair it when she brought the car to them. Bosch Autotronic at Hillfox refused to accept responsibility for the damage done to her vehicle. My daughter was also not happy about the events surrounding the workers story and discovered some untruths about where and when he drove her car she even went to the garage where he claimed he got stuck to see the video footage of her car to determine if his story checked out there was no video footage of her car?

I gathered from this that he was not telling the truth. I wrote to Bosch Service on my daughters behalf to ask for advice and assistance in resolving this dispute with Hillfox Autotrononic (Bosch Services). The general manager or owner of Autotronic Hillfox was rude and called my daughter a **** and a con and even had her shoved off from the premises telling her that he received my "****py e-mail", he also stated that the engine of her car needed to be replaced as it was severely damaged and that she was looking to have it fixed for free. He did not even have the courtesy or business ethic to respond to my mail in a civil manner.

My daughter then took her vehicle to another Bosch service center and this time I personally accompanied her she had the car inspected and for engine damage etc. A compression engine test was done and a computerized fault test was done the result was that there was no damage done to the engine. The fan was faulty, and there was another two minor faults reported. This was the total opposite of what she was told by Bosch Autotronic Hillfox .

I definitely will encourage any person to be cautious in doing business with Bosch Autotronic Hillfox service center. I also wrote to the Ombudsman for consumer services about this matter , Consumer Services Ombudsman ***e-mail *** webpage http://www.cgso.org.za/ Emergency Hotline: ***| WhatsApp: 0*** Thank you for logging your response with us. Your reference number is displayed below. Reference Id - 1466O2X4