MB
Morne B
1 reviews | Active since Jul 2012
14 May 2015, 15:40
Boch Lydenburg....BAD BAD service...!!!
I took my car in for a cambelt & oil pump replacement, when I got my car back the turbo wasn't working like it has to, now they throw their hands up and said it couldn't be their fault, now I'm stuck with the problem and their just sitting back, and the best of all is that I recently changed the turbo aswel, so its basically brand new, according to them its the turbo that is broken.
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Bosch Service's replyOfficial
14 May 2015, 15:54Hello mrne,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
Bosch Service's reply14 May 2015, 15:54
Official
Hello mrne,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team