BAD TREATMENT
My car was sent to Auto Electrical for service and cooling system. The problem with the cooling system was a fan and that was claimed from the insurance on 18/02/2015. The insurance gave authorisation on the same day before 14H00. Around the 14H00 I went to Auto Electrical to find out about the progress and I was told by the lady in front that my car will be ready on the 19/02/2015. But on the 19/02/2015 after 13H00 I was phoned to find out about my car and I was told that some one took the fan and my car will be ready on the 23/02/2015 I was forced to understand that. Now I do not have car and I am suppose to drive to KZN. Why are they treating me very bed? I really need my car because on the 20/02/2015 I should drive to KZN for important gathering And if I am asking to speak to the manager I am not allowed.
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team