Bad Service

Good day

I took my daughters can in for something that was wrong in the engine, they quoted on the timing chain, what the extended warranty did cover. my complain, first, the car was at there premises for almost 2 weeks. I booked the can in on the Monday, when I drove past Bosch Service centre, 6;30 in the morning the car was parked outside. my college drove past 5:50 and he also saw the car was parked outside, PS in the street not on the premises, so I took it up with them and they moved the car inside. what bothered me is that at the place where I am working a lot of people was warning me of this place with bad experience people they knew had, but, I crossed fingers. so, after a week what the car was there, with a lot of excuses why the car is not done yet, the biggest concern was they are a service centre that don't have a timing tool, they have like a literary where they pull the tool from what they told my husband after he went there and asked what is going on with the car, that is what he was told, after they told me they have to phone a few places to see where they can borrow one.... WHAT???? after another 2-3 days they borrowed one form Volkswagen??? then the next excuse was the electricity was off and they couldn't take the car off the lift, blah blah, then they mailed me and asked they need to drive r+- 30KM to go and test the car. ok, then the second Thursday they said ok I can come fetch the car at 15h00. When I got in the car, I saw the car was empty....when I left the car there it had a half tank of fuel. the radio was on another station, who has the oddacity to change things in YOUR car??? the next day I have mailed them to complain about the radio I asked for the Managers email and the lady said that the one lady was standing in for him, and she didn't even rep**** on one email...., and Aircon that was on as my daughter don't use the aircon to save fuel and the car that was empty. there reply was she will investigate who drove the car. after 7 days I had to followed up as they did not come back to me on what did happened. there reply was they apologised about the radio, aircon was used to check if all belts where working and how can they accompanied me with my query how can they helped me, so I said they can give my daughter a half tank of petrol's money (as she offered as they don't want to loose there customers) and all of a sudden the "manager" said he is willing to give R100 for the fuel as I gave them authority to test the car and the fuel is the clients account. I am very disappointed in Bosch service centre Centurion and I also informed the company who referred me to them what happened and they said they will not refer anyone to them again.