Bad Customer Service

I booked my car in for repairs to be done on my wheel bearings on Monday, on Tuesday I still didn't get any feedback as to what's happening with my car so I decided to call them and the response was...they need to replace the bearings and I told them to go ahead but later in the day I received a call stating that it will cost over R3000-00 n I said it fine, So later that day my wife called again to ask how far the car is and they said the car will be ready the by Wednesday mid day! Wednesday nothing happened! My wife had to leave our house with my two kids at 11pm in the evening to fetch me at work cause I didn't have transport n Thursday was the same story, this morning I got a call to say the car is ready and when I got there I still had to wait for the car cause it was in the car wash, I decided that I'm not going to fight or be rude but what I can say is that I WILL NEVER take my car or recommend bosch car service to anyone, I used to tell people how good they are but I'm sorry, All I got this morning was sorry for the delay that's it! I feel that I was cheated on to pay so much money for such bad service and would like something back from bosch but I'm done with them!