Bad Customer Experience, Bosch Service, Auto Electronics, Church Str, Bloem

ease see the following complaint sent to the RMI today regarding a terrible and unacceptable customer experience at Auto Electronics (Bosch Service, 101 Church Street, Bloemfontein), this relates to a service I won on your Facebook page, as per the sms I received they were supposed to contact me, they never did, we called them 3 times, booked a service for this morning, we were onsite at 06:30, they opened at 07:00, Magda only informed us at 16:30 that nothing was done as the prize is no longer valid and that we must ay R2,500.00 if we want it done, an argument followed and she made sure we left, they represent your brand, I've been an Asset Manager for many years in Gauteng, we made use of Bosch Service Centres in Edenvale and Pretoria and never have I received such service from a Company representing Bosch, I've worked in the Industry and know for a fact if I treated a Customer like that there will be consequences. Please can this be looked into, I have no hesitation to take this further to the next level if needs be. Message to the RMI:

I would like to lodge a formal complaint with the RMI before going to the Consumer Commission about the service and treatment we received today from Magda at Auto Electronics (Bosch Service) in Church Street Bloemfontein, its unacceptable to speak to people like that, when I asked her for their RMI number she refused and said its got nothing to do with me, when I said I wanted to take this further she turned all relevant paperwork over and refused to give me copies of documents with our information on it which we are entitled to, she then asked me 'who I am in this business' to which I rep****...I am a Customer, a Consumer with rights, the ironic thing your code of conduct is right next to her desk, she got up and left and asked a Technician to ensure we get off the property. As your Code of Conduct is displayed off which I took a photo before we were escorted out of the Office I would like you to investigate this first before taking to Social Media and other avenues