ED
Ettienne D
1 reviews | Active since Mar 2011
17 Feb 2015, 12:16
Bad, and VERY costly, service
On 26/11/2014, Hyundai Atos Prime 1.1, was taken for service at Bosch Centurion (Cencar).<br> We reported an issue we have with the brakes (shudder when braking). They quoted us R825.94 (ex VAT) to skim rear discs and replace pads. As part of the service, the fan belt was replaced - R566.47 (ex VAT) - Excessive in my opinion.<br> Fan belt kept slipping and brakes still had shudder. Car went back twice to fix the fan belt and brakes.<br> On 02/02/2015 I went to see Cencar
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Bosch Service's replyOfficial
17 Feb 2015, 12:25Hello Et1D,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
Bosch Service's reply17 Feb 2015, 12:25
Official
Hello Et1D,
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team
We sincerely apologise for the bad experience which you have incurred due to the Bosch Dealer in order for us to effectively assist you, we will send you a customer care document for you to complete for record and investigation purposes. Once you have reverted back to us with your completed customer care document and relevant supporting documents, we will bring your complaint to the attention of the dealer and regional technical manager. We view complaints in a serious light and our aim is to reach a fair and amicable resolve to your complaint.
Regards,
The Bosch Service Team