Appauling Service from Bosch Hillfox

On the 3rd June my car was towed to Bosch Hillfox as it was refusing to start, then on Tuesday i contacted Bosch and spoke to Andre who advised he has been trying to contact me and apparently my details were captured incorrectly. He advised that i would have to pay R8400 for stripping and quoting then take the top to be compressed by the engineers, i told him i dont have that kind of money he must contact AMP Warranty and gave him my policy number and their contact details. He returned my call stating that AMP Warrant doesn't cover for strip & quote and i said he must give me more time to come up with the money. On Friday the 7th i called Andre and advised that i will be coming on Monday to tow the car and he said to me he can have a look at the quote and give me a discount and the price has been reduced from R8400 to R5400 and said he will contact AMP Warranty and ask them if they will pay for the repair of the vehicle further more he requested the policy number again and said he will get back to me but didnt. Yesterday i went to Bosch Hillfox to collect my car i asked him if he contacted AMP he said no because he didnt get time to contact them - what an appauling service i received from Andre