Horrible service non accountability

On the 16 January 2026 at approximately 13:29 I handed my vehicle over to Bosch Service Carnival for diagnostic assessment. Upon my return around 16:40 I was informed that no diagnostic had been done because my vehicle had been involved in a hit and run incident while parked on their premises. I was told that a white bakkie collided with my vehicle and fled the scene. Rodney or Shiraz stated that the business could not be held liable because I left it at my own risk. This is despite the vehicle been under custody and control at the time of the incident. I was treated unfairly and humiliated during the interaction and was not provided with proper documentation or transparency. I suffered financial loss, distress including paying R1000 for diagnostic not completed, R5000 paid to insurance excess. Additionally i had previously experienced unsatisfactory service of a major service at Bosch Kempton park which contributed to my decision to seek further diagnostic at Bosch Carnival.