NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Bosch Service Carnival Mall
How is Bosch Service Carnival Mall rated on Hellopeter?
Hellopeter has tracked Bosch Service Carnival Mall across 5 reviews. Bosch Service Carnival Mall hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bosch Service Carnival Mall? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
Horrible service non accountability
On the 16 January 2026 at approximately 13:29 I handed my vehicle over to Bosch Service Carnival for diagnostic assessment. Upon my return around 16:40 I was informed that no diagnostic had been done because my vehicle had been involved in a hit and run incident while parked on their premises. I was told that a white bakkie collided with my vehicle and fled the scene. Rodney or Shiraz stated that the business could not be held liable because I left it at my own risk. This is despite the vehicle been under custody and control at the time of the incident. I was treated unfairly and humiliated during the interaction and was not provided with proper documentation or transparency. I suffered financial loss, distress including paying R1000 for diagnostic not completed, R5000 paid to insurance excess. Additionally i had previously experienced unsatisfactory service of a major service at Bosch Kempton park which contributed to my decision to seek further diagnostic at Bosch Carnival.
1 reviews | Active since Dec 2021
Horrible service non accountability
On the 16 January 2026 at approximately 13:29 I handed my vehicle over to Bosch Service Carnival for diagnostic assessment. Upon my return around 16:40 I was informed that no diagnostic had been done because my vehicle had been involved in a hit and run incident while parked on their premises. I was told that a white bakkie collided with my vehicle and fled the scene. Rodney or Shiraz stated that the business could not be held liable because I left it at my own risk. This is despite the vehicle been under custody and control at the time of the incident. I was treated unfairly and humiliated during the interaction and was not provided with proper documentation or transparency. I suffered financial loss, distress including paying R1000 for diagnostic not completed, R5000 paid to insurance excess. Additionally i had previously experienced unsatisfactory service of a major service at Bosch Kempton park which contributed to my decision to seek further diagnostic at Bosch Carnival.
1 reviews | Active since Mar 2023
unhappy customer
I find them so *********** nd not willing to cooperate with customers. I went for service but thy ddnt put spark plug to finish the service .. thy were out of oil filter at some stage I have to wait. my service is incomplete.. my car is not good any more
1 reviews | Active since Mar 2023
unhappy customer
I find them so *********** nd not willing to cooperate with customers. I went for service but thy ddnt put spark plug to finish the service .. thy were out of oil filter at some stage I have to wait. my service is incomplete.. my car is not good any more
1 reviews | Active since May 2026
happy client
very informative and friendly receptionists, car was fully serviced properly washed
1 reviews | Active since May 2026
happy client
very informative and friendly receptionists, car was fully serviced properly washed
1 reviews | Active since Jun 2024
No Job Card, No Diagnostic Results, No Explanation, Rodney (manager) does not answer calls.
Worst Service ever!!! Unprofessional and poor management!! Took my car in for normal service and THEY recommended to change brake pads & disc. The car came back with wobbly discs when braking, had to take it back twice!! They told us that APPARENTLY there was harsh braking done on the discs and discs changed colour (never heard of that in my life) when I asked them for the diagnosis results and job card we were told it's locked in an office and she does not have access. I asked to speak to the mechanic to get clarity. instead we were told customers cannot speak to the mechanics to ask what they did on the car?? I left there defeated and clueless, manager (Rodney) does not answer my calls!! TAKE YOUR CAR AT YOUR OWN RISK, you will pay thousands for nothing.
1 reviews | Active since Jun 2024
No Job Card, No Diagnostic Results, No Explanation, Rodney (manager) does not answer calls.
Worst Service ever!!! Unprofessional and poor management!! Took my car in for normal service and THEY recommended to change brake pads & disc. The car came back with wobbly discs when braking, had to take it back twice!! They told us that APPARENTLY there was harsh braking done on the discs and discs changed colour (never heard of that in my life) when I asked them for the diagnosis results and job card we were told it's locked in an office and she does not have access. I asked to speak to the mechanic to get clarity. instead we were told customers cannot speak to the mechanics to ask what they did on the car?? I left there defeated and clueless, manager (Rodney) does not answer my calls!! TAKE YOUR CAR AT YOUR OWN RISK, you will pay thousands for nothing.
1 reviews | Active since Jul 2018
Horrible experience
I am extremely disappointed with the service I received at the Bosch Service Centre near Carnival Mall. The experience was unprofessional, everything started well when I dropped off the vehicle for what was deemed a "major service". The management team was rude, short-tempered, and completely unable to reason or communicate effectively. Their behaviour was dismissive and disrespectful, and they showed no interest in resolving the issues I raised. The service I paid for was not delivered as agreed, and when I questioned the discrepancies, management offered no solution whatsoever only hostility and poor attitude. It is unacceptable for a service centre operating under the Bosch brand to treat customers this way. I was even cut off and blocked from their "managers number". Based on my experience, I strongly advise others to avoid this service centre and consider alternative Bosch-approved workshops. Until Bosch South Africa intervenes and addresses the conduct and service quality of this branch, customers deserve to be warned
1 reviews | Active since Jul 2018
Horrible experience
I am extremely disappointed with the service I received at the Bosch Service Centre near Carnival Mall. The experience was unprofessional, everything started well when I dropped off the vehicle for what was deemed a "major service". The management team was rude, short-tempered, and completely unable to reason or communicate effectively. Their behaviour was dismissive and disrespectful, and they showed no interest in resolving the issues I raised. The service I paid for was not delivered as agreed, and when I questioned the discrepancies, management offered no solution whatsoever only hostility and poor attitude. It is unacceptable for a service centre operating under the Bosch brand to treat customers this way. I was even cut off and blocked from their "managers number". Based on my experience, I strongly advise others to avoid this service centre and consider alternative Bosch-approved workshops. Until Bosch South Africa intervenes and addresses the conduct and service quality of this branch, customers deserve to be warned