Poor service

I have been experiencing problems with internet connection/signal. It has gotten progressively worse. About three weeks ago I phoned Border Internet to find out what is going on with the signal. They intitially stated looking into the problem. I was told that the issues that I was experiencing would be taken up with the directors and they would revert back to me. Well guess what! They just didn't bother to come back to me. I phoned in again last weekend to report the issue again and they didn't bother to respond again. I have phoned again this morning only to be told again that the issue with my internet connection will be taken up again with the directors and they will revert back to me. The service that I have received since day one from Border Internet has really not been good. Extremely disappointed