Dissapointing service from border internet

It is with the utmost disapointed that i write this review

Me and my wife chose border internet as a internet provider to supply us with wifi at our address in east london. After signing the necassary documents and paid the install to go forward with the instal on the 20th February 2019 , they made it clear it will take between 5 to 7 days on the contract we signed for a technician to come out and do the installation.

On thursday the 28th february 2019, my wife phoned their department to confirm on when they will be coming through and that said that with their technicians been so busy, they can only send someone now through on monday the 4th of March 2019. Much to my surprise that they actually pitched today for thrm to do the install.

Sadly they turned around to say they cant do the installation due to trees been in the way of the signal for the dish they would have put up.

I am beyond angry and upset with the type of service i recieved. Firstly to delay the install date to finally turn around and say they cant install and they will give us a full refund.

If they just did a site inspection on the same day as payment was done then this whole matter could have been avoided and i could have taken my business elsewhere instead of waisting me and my wifes time.

Very disapointed and regardlessly of exccuses recieved from this provider, i do not suggest anyone using this internet provider