Border Internet - WORST CUSTOMER SERVICE EVER!

Item: Border Internet
Rating: 1
Author: Cyril M

Wi-Fi went off on Saturday night at about 23:00. On Sunday nothing changed, and we only received automated sms's stating that the Winterstrand area is offline. On Monday the same. On Tuesday they started following in Eskom's footsteps, as the Wi-Fi was on and off during the day, and superslow. I spoke to customer care agents 4 times, and requested that a senior person call me back which still did not happen. My upload is supposed to be 3.0mb/s and the download 8.0mb/s, but it is only 0.77mb/s and 4.50mb/s. I have a online business and my son is doing online schooling, and is busy prepping for his Matric exam. Before signing up with Border Internet (Herotel East London) go and read all the posts on facebook about their *** service. If only we did it... They should change their name to Zerotell

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Cyril M's updateReviewer Update

27 Sept 2023, 13:28

Received a call from their call centre at 08:47 today, asking if my problem was resolved. I explained that it wasn't, and requested for a senior person to give me a call. It is now 13:23, and still no one called me. Zerotel gives a damn about customer service...once you sign up with them, you are nothing more than a liability to them who they just expect to pay them monthly and accept their *** service.
!!!!!!!!!!!!!!!!!WARNING!!!!!!!!!!!!!!!!!
DO NOT SIGN UP WITH BORDER INTERNET (HEROTEL EAST LONDON).

Cyril M's update27 Sept 2023, 13:28

Reviewer Update