Border Internet lack of service delivery and customer service

I am very disappointed in Border internet and this has been ongoing from the day we installed their services on our premises.

We started using them last year 2019, unfortunately, they are the only company servicing the Komga area Eastern Cape. First, we were told they cant assist us then a technician told us we needed a 12-meter pole to get the signal we needed. After purchasing the pole and setting it up at our own cost, he removed the pole and used their own equipment to get the installation done. Now he installed this small little router that I have never seen but I never mentioned anything because I am not fami**** with routers ( you pay for the router and everything nothing for free, and we were never given an option if we wanted a different size router. From there it was months of battle to get our signal and everything resolved every time the problem was on our side but yet all of Komga was down several times. I know this because every time I was down extended periods my Father in law also was down. Then they came out to the house to finally get our long-time issues resolved about 5 months down the line the technician told me our router that was originally installed was like an extender and is not very strong, so they lent us the big one and told us they would then check if it will help and also replaced a small device in the house but we were still dipping, every now and again. I told them the problem is not in the house but with the tower where the send the signals to and the technician even agreed and said he would inform the office and send someone to attend to that. Not long after that, there were no more issues things were running smoothly, BUT OF COURSE, THEY MADE US PAY 800.00 FOR A ROUTER they could have installed from day one and then we could have only paid once for the correct device.

Now yesterday 12.01.2020 the nonsense started again line flattened no internet, phoned the after-hours offices and the gentleman was not too friendly but I guess its Sunday who wants to be bothered, he informed me that we were online and I relayed the message to my father in law when I reached home no internet. Now I work from home my office is reliant on the internet up until now I still don't know what is going on all I am being told is that they are working on it. Emails are flying around but no one has any explanation as to what the problem is. Customer service is lacking terribly and service delivery even worse. I phoned and emailed their offices numerous times and I was even told that I was right that the problem is not at the houses, all I need a customer is to be told what is going on not just stay-aways our businesses are suffering due to lack of service delivery but yet we need to pay the full bill every month end. I again phoned their after hour service and was told but you are online and I said to the gentleman please can you check if the line is on because its not it was not even on today for 20 minutes, he then apologized and said he would look into it and get back to me, well needless to say more than an hour later no phone call and no internet, I rest my case. I will never recommend Border Internet