Bad Service!

I'm writing to review Bootleggers coffee shop on Sandown Road in Sunningdale Cape Town. I arrived there this morning just after 9am. Nobody at the counter was available to assist me so I went to sit at a table. A waitress came over a little while later & I ordered a Dirty Chai which arrived cold. I waited a little & then took the coffee to the barista at the counter & asked him to please warm it up as it was cold. I then took my coffee back to my table. For 3.5 hours nobody bothered to check on me or ask if I wanted anything else so I packed up my laptop etc & went to the counter to pay. The Waitress who initially served me rushed to the counter to take my payment & I told her their service is really bad & that nobody had checked on me in over 3 hours. She said "oh but you had a headset on" which I'm not sure why that stopped her from asking if I need anything but I told her that regardless she should've asked me if I needed anything else. She then gave me the card machine with the tip option open cheekily thinking I was going to give her a tip after her bad service! I did not & needless to say I will not be going back.