BB
B B

1 reviews | Active since Nov 2016

22 Nov 2016, 17:17

You harrass me when my payment is late, and then mess me around for 3 days when I want to pay early

<p>I settled my account after your useless system didnt work on Sunday and I get told your agent gave me the wrong amount and the wrong account. So i have to go stand in the bank for an hour to make another payment to clear the account - TWO days later and no-one can bother responding?</p> <p> </p> <p>I WAITED OVER AN HOUR IN CHAT, TRANSFERRED FROM AGENT TO AGENT!!! I HAVE SENT DOZENS OF EMAILS AND YOU PATHETICALLY RESPOND WITH YOUR STUPID AUTOMAILER TELLING ME I WILL RECIEVE A RESPONSE IN 30 MINTUES !!!</p> <p> </p> <p>90 mintues after joining that chat the ONLY response i get is "sharp" from your support agent? Are you F*CK*NG KIDDING ME</p> <p> </p> <p>You harrass me when my payment is late, and then mess me around for 3 days when I want to pay early</p>

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Replies (1)
Boodle
Boodle's reply12 Jan 2017, 16:50
Official

Good day

Thank you for bringing this to our attention.

Our attempts to contact you were unsuccessful, however the matter has been resolved.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader