Worst Service Ever

Took a loan on the 9th of October 2017. To this day it still hasn't been paid into my account. Changed bank accounts over a year ago and the same problem occurs with Boodle. My banking details on the website are correct but they keep paying out into the incorrect account. I keep getting told that they will give me feedback. I am waiting still. Call Centre keeps saying they will escalate the issue but nothing. Very unhappy. This is now the 3rd time. Honestly, worst service ever!