worst agent I've ever dealt with

A lady called me from boodle to tell me that they can't find my payment on their side, I told her that I had done an eft and that I would investigate the issue on my side and she told me that I didn't do a payment and that I need to do one. I told her that I had spoken to a gentleman on their side and she told me I was wrong I have only spoken to her. DONT CALL YOUR CUSTOMER *****!!!!! It's just bad business