why am i getting double debited by boodle???

on Friday 22 May 2015 I decided to pay my loan back early to save myself some interest and avoid bounced debit orders. I received a proof of payment from my bank for the amount of R5098, . Today on Monday 25 May I got debited twice (in the amounts of R2576.93 and R2578.00) I have phoned in and asked why I am being debited twice and also who is going to pay my bounced debit orders because I now do not have money left in my account to pay these debit orders. I also asked if they have received my proof of payment that I emailed and they say yes. I ask to speak to a supervisor as to why I should be penalised for paying back early?<br> the supervisor is conveniently not in. I have asked to be phoned back and am still waiting. <br> Why must I incur extra charges like bank fees for debit orders that have bounced when it is boodle in the wrong?<br> I also am unable to pay my rent now as I now have insufficient funds in my account due to Boodle double debiting me. Which means I am going to incur penalties on this too.<br> As a teacher I asked boodle if they could speak to my girlfriend on my behalf and they said yes but she said they will not speak to her as she is not me. I am appauled