VM
Veli M

1 reviews | Active since Jul 2016

20 Sept 2016, 13:51

What is happening at Boodle?

<p>* The new site gives an incorrect amount,</p> <p>* The new site does not allow me to load PDF documents</p> <p>* The call centre is able to drops calls</p> <p>* The call centre agents do not answer fone calls ( I was ignored for 5 minutes and my call was dropped)</p> <p>Check your calls. I called your line at 13:32 (20-05-2016) my number is ********** 945 the agent ignored me and kept loughing and talking to friends while I was on the line.</p> <p>* I logged a call and no one responded or acknowledged.</p>

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Replies (1)
Boodle
Boodle's reply28 Sept 2016, 08:57
Official

Good day, Veli

Thank you for bringing this to our attention.

Our attempts to contact you as per contact details provided were unsuccessful howeveryour application was processed and the matter has been resolved.

We apologise for any inconvenience caused.

In future should you have any feedback on our service you are most welcome to send the feedback to ***

Kind Regards

Nhlanhlenkulu Nkosi

Customer Care Team Leader