Updating Profile Details and Password Change

I have been waiting for 6 months for Boodle to get their act together! 1 - Contact the Support Department whom only BUT pass the buck over to their IT Division..they in turn pass it on and on and on or simply do NOTHING!!!! 2 - Their IT Division is beyond useless! 3 - A very SIMPLE REQUEST of UPDATING an OLD NON EXISTING email address on one's Profile with a NEW EMAIL address 4 - My email address hasn't existing for over an year already. Month after month, day after day, emailing a copy of one's ID etc a hundred times over BUT to NO AVAIL - they simply CANNOT change and update an email on a profile 5 - I'm resolving their issues for them 6 - Asking for a password reset 7 - They don't get IT - ONE UPDATES FROM THE SOURCE, otherwise the reset of password email get sents to the INCORRECT email address - how difficult is it to UNDERSTAND that 8 - Get sent around from pillar to post with NO ONE actually accepting the responsibility in resolving their INTERNAL ISSUES 9 - Asked for the CEO details and got the phone put down in my ear 10 - I will get hold of the OWNER (S) and send them every communication every recorded conversation on just how hopeless his staff actually is

So now I will HOLD BACK on monies owing to them UNTIL SUCH TIME they get to do their jobs properly!

I await in anticipation - lets see if they willing to WAIT 6 months to get paid!!!