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Evangelina M

1 reviews | Active since Apr 2010

14 Apr 2022, 12:06

Unprofessional

I app**** for a loan with Boodle and was approved. I got the money and i repaid it on the 25.02.2022. unknown to me there was a balance of R19.34 on the statement. I got contacted now in April and told that i need to pay R634, when i enquired i was told its interest. I requested the statement and they sent it. i dont know whether i should laugh or cry..from the initial balance of R19.34, they added R69 service fee, R86 default fee and some other charges. of course i refused to pay that nonsense, so they added another 86, 69 for march and and ...i could go on and on...how did they allow a 19.34 balloon into over 600 in three months is beyond me. K*k service

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Replies (2)
Boodle
Boodle's reply14 Apr 2022, 13:05
Official
Good Day Evangelina,  Thank you for bringing this to our attention. 
Please note that your query has been escalated to our collections department for further investigations. They will contact you with feedback   In future should you have any feedback on our service you are most welcome to send the feedback to *** or contact us on 0861 Boodle (266 353) Kind RegardsBoodle Team
Boodle
Boodle's reply14 Apr 2022, 13:38
Official
Hi Evangelina, We had a look at your complaint on your account and determined the following. The account that is being referred to was not repaid as stipulated below, if you have made a payment on 25 February, we need your assistance with a proof of payment to ensure the funds get allocated.  The account was not repaid on time as per contractual agreement.  We have provided you with a good settlement discount to waive any additional fees on the account, the fees that has been raised was due to the account being open with an overdue status. What has transpired is that there was credit on a previous account which we transferred to the account in question on 04 February, resulting in the balance of R19.34 that is being referred to.  We have been in contact with you since January to agree on a repayment plan.  The account is now closed as the discount was paid and you have a remaining overdue account on record.  We can help you also with a discount on this account, if you wish to settle? Kind Regards
Boodle Team