Unorganized Company

I have tried all channels to get help from you, all in vain and just now I got a call from your collections and I was told that I have to just wait because there is nothing they can do if the finance is not giving them any feedback and they cannot stop me getting calls from you that I am owing even though I am not owing and I paid all in due time. I have sent an email to collections, loans, support requesting a paid up letter but I have not gotten any feedback. On your portal it's still updating the number of days that my payment is overdue, yet it was paid on time and the same day I paid I sent an email clarifying the reference used. I was told that would be sorted by Tuesday but that was not the case and up to now the account shows as overdue and payment not received

I do await their call. If I screen shoot my email inbox you will see that I have received the same response you are giving here more than 10 times from the 1st of June, yet on your portal the interest on the figure that was paid for on the 31st still keeps on going up and increasing the amount you say I owe