The worst customer experience

My application expired due to the lack of service. It's meant to take hours but it took days. I was requested to complete a new application and here we are again it's been 24 hours, I have to constantly contact the customer service team to follow up via WhatsApp, email, and online chat, and still no assistance or follow through. This morning I eventually received a response requesting me to attach my "March" payslip when it had been uploaded 24 hours ago and stipulated "March".

This is unacceptable customer service.