Terrible Customer Service

I have taken out boodle loans regularly last year, including one in November 2015. Every one has been paid on time. Then i tried to take one again in December, but my phone lost the connection halfway through the application, and when i logged back on and tried to start the process again, it said my loan had been declined, which is impossible as it was not even completed. I spoke with three different call centre agents, and not one of them had any resolution to this other than telling me once a loan is declined i have to wait three months to apply again. Not one of them could understand that it had been a problem with the boodle website, not my credit score, as that has not changed at all in recent months except to go up. They were all three quite rude and kept repeating a load of nonsense about the different credit unions and risk profiles, even though i kept trying to explain that it was a website issue and not a declined loan. This was and is very irritating, and i will not be using Boodle again.