AM
Alana M

1 reviews | Active since Sept 2010

18 May 2016, 09:16

SLOW Service

<p>Ive app**** for a small loan yesterday, after sending my documents twice ive still not received any feedback from them, i have given them until 10am today to get back to me but obviously they have not. </p> <p> </p> <p>They also need to stop misleading clients about 'instant' loans on there website, 2 days later is not instance. Get your processes working right to meet your clients expectations. </p>

0
Replies (1)
Boodle
Boodle's reply24 May 2016, 12:37
Official

Good day Alana

Our attempts to contact you on your contact details provided were unsuccessful. Kindly be advised payment was successfully processed on 18 May 2016.

We apologise for any inconvenience experienced.

In future should you have any feedback on our service you are most welcome to send the feedback to ***

Kind Regards

Nhlanhlenkulu Nkosi

Customer Care Team Leader

Best regards,