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Sunita M

1 reviews | Active since Dec 2013

19 Jul 2017, 14:07

Shocking Service

<p>I am not happy regarding my account has been handed over to the attorneys<br />i have paid my loan that was overdue where payment was needed to be made in may .<br />i do not understand how its possible to have 2 accounts with boodle as there loan terms are on a monthly basis .<br /> this has affected my credit score and i am not happy at all ,<br />this loan that i have not requested for it because each and every time you apply you need to submit documents for proof of payment.<br />I have been a loyal and paying client and this is the type of service i am receiving even though i have raised concerns regarding this</p>

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Replies (3)
Boodle
Boodle's reply19 Jul 2017, 15:26
Official

Good day Sunita

Thank you for bringing this to our attention.

As per our conversation, we will wait for a copy of your bank statement in order for us to ensure that the matter is handled amicably.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader

Best regards,

SM
Sunita M's update05 Nov 2017, 16:08
Reviewer Update
Once again i find myself back here writing about boodle,not so long ago my complaint was raised regarding me having 2 accounts with boodle a consultant called me and asked me to send off bank statements as requested i sent them off .I had not heard anything from boodle so i assumed since its been more than a month everything has been resolved .little did i no for trusting boodle wow my account has been by the attorneys all this time and its now at its final stages where failure to make payment will result in me going to court.really i cant believe this its so hard to get through to customer service and all this trouble for an account i paid .this is clearly a mess up on there side i need to be put through all this stress
SM
Sunita M's update05 Nov 2017, 16:08
Reviewer Update
Once again i find myself back here writing about boodle,not so long ago my complaint was raised regarding me having 2 accounts with boodle a consultant called me and asked me to send off bank statements as requested i sent them off .I had not heard anything from boodle so i assumed since its been more than a month everything has been resolved .little did i no for trusting boodle wow my account has been by the attorneys all this time and its now at its final stages where failure to make payment will result in me going to court.really i cant believe this its so hard to get through to customer service and all this trouble for an account i paid .this is clearly a mess up on there side i need to be put through all this stress