service sucks

<p>Dear boodle managers and ceo's: I write on behave of a friend and this his message to You: " Hi, over the past 7 months I have had endless grief with regards to applications turn around times and customer feed back replies. It seems every time I require a loan, I have to send my 3 months bank statements and when u call a few days later, I get a response that other documents are required, so I send them via fax. Why do I need to do thus every month and why cant a consultant contact me FIRST should boodle require more documents. It takes at least a week to get a loan and not 24 hours. I really think that boodle should employ more team leaders and managers that will reply to my emails and take my calls and people that wont hang up on me.. although boodle offers loans, we still pay the interest and fees for loans taken. So please better ur customer response, communication and feed back time please. The other issue is when my account is debitted incorrectly because boodle systems are link with your sister company bruma finance. This causes issues when applying for loans because loans that I dont have reflect on boodle application. This hinders the application process dramatically. I have to call and tell boodle I dont have a loan with bruma finance, wait 5 days for the loan application to cancel off and the start the 4to 5 day process of re applying for a loan. My next issue is with amount that reflects on the dashboard us not the same as what is debbited from my account. My account is debbited for more bec of a system error where the interest and fees are not shown on dash board. My question to you, when u go to a retail outlet, do you stand at the till after all ur items are rung up, total up each item item on ur calculator, work out the VAT to ensure everything is in order BEFORE you pay, or do you just pay bec in your mind u arecdealimg wit a reputable company and trust them in their calculations. I have so much more but these are some of my main points. Please look into employing managers and team leaders who will at least speak to a client. Thank you. Await your response ".</p>