1 reviews | Active since Nov 2016

07 Nov 2016, 22:51

****** of my boodle again, Please help..?!

<p>I received on 24 Oct. communication by sms & mail @ 3:33pm Re: my overdue boodle account, opting me for 'URGENT payment needed to amount of R 953. ********** 999999 ' to settlement.</p> <p>I responded the next morning of 25 Oct. with payment of R953.60. </p> <p>Then on 31 Oct. boodle took R3,759.05 by automatic debit.</p> <p>I first tried resolving the problem internally & called their premium rate hot line, but my R55 airtime ran out too quickly to really get anywhere & now nobody will answer. <br /> <br />It's happened before on a previous loan with a lesser amount which i never followed up with, but this time it's really money i need, so i'm Really hoping to get some help here...<br /> <br />Thanks in advance,<br />JD Cloete</p>

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Replies (1)
Boodle
Boodle's reply12 Jan 2017, 16:10
Official

Good day

Thank you for bringing this to our attention.

Our attempts to contact you were unsuccessful, however the matter has been resolved and the refund was successfully processed.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Boodle Customer Care Team Leader