Refund Request

BAD BAD BAD Experience ever!

Good day I am not really loving the move I made to FNB. Last month I decided to move to FNB from my home bank Nedbank but I had a boodle loan pending on Monday 21st July. Because I knew this is filled in the debit order switch because Melanie, the consultant that was assisting me said FNB has a team which deals with the debit order switching. On the 13 July 2020, FNB called me to confirm that the FNB was successful. See below. I had again sent an email to boodle regarding the change of banking details and sent the account confirmation as well. And an email was sent and collections was CC in the email. They just ignored my email. I sent boodle a service on the day the loan was due and they (Sphiwe) requested me to an EFT of which I did. On the 22nd a lady called me from Boodle ( can’t remember her name ) requesting payment. I told her what I had experienced and still sent the proof of payment to her collections. To date nothing has been done. This will affect my credit score as well. Please whoever needs to do their job, just do it. As there were a lot of misunderstanding during this process.