Poor service delivery and lack of feedback from support.

It is false marketing that you get the loan within 2hrs. I have struggled with my application for 2 days. The app is stuck on upload bank statements. I contacted the support centre and have had consultants drop the call after "escalating" the query. One consultant called me on the 12th November, as she was working on my applcation (after I had called, whatsapped and emailed from the 10th). She said she will revert to me within an hour. Its 12 hours now. When i call, the call gets picked and then dropped. Sherheriziaan Gamiet is not responding to my follow up mails. I am sitting with three support tickets and dololo feedback. This complaint is to highlight that if you need a loan within a few hours, do not consider them as a service provider.