Poor customer service

I app**** for a loan yesterday just after 09h00. I received a call from an agent before 13h00 and was told to send my 3 payslips and 3 month bank statements to the support email address. I enquired on both my PC and cellphone on the chat function to ask if they have received my documents. they take hours to reply and don't stay online long enough for feedback. I then contacted the whatsapp number and they also take hours to reply. I then sent a copy of my ID to the same email address and that was hours ago. your promise about getting in touch in 3 hours is a blatant lie. Your loan application is currently in the hands of our trusty Boodle team who are making sure that everything is in order, they will get back to you in approximately 3 hours with an update.