POOR CUSTOMER SERVICE

I don’t understand why people are not replying to my emails and on chat regarding the status of my loan application. Clearly you write misleading information on your website as it states that the verification process can be performed by your service team 24/7 and it takes under 3 hours for the process to be completed and payment made within an hour.

I app**** on the 2nd of January and early morning of the 3rd you requested that I send my documents and I did that promptly but I have not received any response even by the lady Koketso Morena who I was talking to via email. This is frustrating as I needed the funds for an emergency now I am stranded. I have been calling the call centre and the number hangs ups with every option I go with.

This is unacceptable and unprofessional at all. I am disappointed by your customer service.