poor customer service

I made a loan last week on boodle which i thought was a same day pay out loan system the last i checked ... but i didnt complete application online was not sure if i wanted it... then a consultant called me to ask and i said yes i will complete is i am stil deciding ... then a consultant email me names zamokuhle i we emailed back and forth few times as i asked questions and then i sent my bankstatement and he went quite ... i emailed got no response then i called the call centre and they said no the application is in progress that was yesterday ... this morning i called again and i asked if this is not s same day payout system ...

then the agent said it depends .. which i still don't understand as that is not what they advertised .. then she says i need a paid up letter for one account which is not even on my credit record ... I would like to make a note that in 2015 or 2016 was the last i made a loan at boodle so after all these years i made one again ... NO one contacted me to say i need a paid up letter for some attorneys that does not even reflect on my credit record as i check my credit record and i have access to it any time.. if i didn't call they would not have called regarding this and i would still be waiting to hear if i will get this loan... but i have cancelled the loan..

its really socking the services you get now a days and the agents don't really care to assist. so sad