LS
Lynne S
1 reviews | Active since Mar 2020
28 May 2021, 12:22
Please urgently update my dashboard and smile rank
Back Tyre
Please help me! I have been phoning and emailing and chasing for four days now to get my account up to date. I had paid my account in full on the 25th as arranged and now my biggest fear is that my smile ranking gets affected. It has taken four days for you to allocate the payment then on top of this you debited R 3,091.60 from my account anyway.
I am very unhappy and just want to keep my name clear by you. Please urgently update my dashboard to show that I am up to date as I did pay you on time.
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Boodle's replyOfficial
28 May 2021, 13:50 Good Day Lynne, Thank you for bringing this to our attention. As per our conversation a refund has been processed, a debit order was in tracking while a settlement payment was done on the account. Please note that we have updated your account accordingly and your Boodle ranking was not affected. We apologize for any inconvenience caused. Should you require any further information, kindly contact us on 0861 Boodle (266 353) Kind Regards Boodle Team
Boodle's reply28 May 2021, 13:50
Official
Good Day Lynne, Thank you for bringing this to our attention. As per our conversation a refund has been processed, a debit order was in tracking while a settlement payment was done on the account. Please note that we have updated your account accordingly and your Boodle ranking was not affected. We apologize for any inconvenience caused. Should you require any further information, kindly contact us on 0861 Boodle (266 353) Kind Regards Boodle Team