Please pay back my money Boodle

Its impossible to get anyone from Boodle to respond to me, so I have no choice but to log this complaint on this forum. My boodle term loan was paid out, minus the short term loan value that was owed. The short term team had already loaded the debit order though, so I have paid the short term loan twice - and Boodle have still removed that value from the term loan! So ultimately, Im paying R8000 and was only paid R6000! I have mailed daily for a week, to every known contact, and not one responds, or they simply reply with a statement. Im sure this constitutes theft at this stage?