payout not happening

I app**** for a loan on Thursday 4 February 2016, the loan was approved and all documentation needed was sent everything was good, the advertise \guaranteed 10 Minute payout\" which did not happen since today is the 8th February 2016. You can never speak to a manager and the other staff just says you must be patient. The whole point of doing these loans are for emergencies, etc. so what if I needed to pay R3000 to save someones life? They would be dead now since the payout is taking more than 4 days to happen. I have also logged a complaint with ASASA since they have false advertising and they are *****ing my money, simply because at the end of the month I am expected to pay all the interest not the interest minus the 4+ days they took to pay over the funds... This is unacceptable, and if I am expected to pay the full interested come the 25th I will sue for the additional interest charged."