Payment but no loan

Dear Leonie,

Thank you for contacting Team Boodle.

Thanks so much for reaching out, and I’m really sorry for the frustration you’ve experienced today. We completely understand how stressful payment issues can be, especially when you’re trying to get your next Boodle loan sorted.I’ve checked on your payment, and the proof of payment you sent does show that the transfer was made this morning. Because it was done via PayShap, it hasn’t reflected in our bank account yet. Until the funds officially allocate on our side, our system can’t update your profile or finalise a new application.

Your new loan application is still sitting in pending for this reason — not because there’s a problem with your account, but simply because we’re waiting for the payment to clear. We expect the allocation to reflect by tomorrow, and as soon as it does, your profile will update automatically. We’ll then be able to continue with your application right away.

We promise you we’re not ignoring you, and you definitely don’t need to worry about your payment — once it lands in our bank, everything will move forward. If for any reason the payment does not allocate, we’ll contact you immediately to assist.

Thanks for your patience while the banks finish their part. If you need anything in the meantime or want us to keep checking on the allocation status, please feel free to reach out.

If you have any questions or need additional assistance, please reply to this email or contact us on 0861 Boodle (266 353).

Kind regards,
The Boodle Team