kC
kavish C

1 reviews | Active since Apr 2014

08 Aug 2016, 07:23

paying a loan without my consent. ***????

<p>I app**** for a micro loan with boodle. They took a few days to pay me out or get back to me. I hence cancelled the loan and made alternate arrangements. 3 days later the money was paid to my account after i CANCELLED the loan. i made numerous calls to them asking whats going on. everytime i was promised a supervisor will call me. to date no one has called. today i get a debit of my account for the full amount including the interest. this is for a loan i cancelled. this is bull**** and ill be taking this up with the ombudsman. i have enough proof stating i cancelled the loan. this is absolute *******. </p>

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Replies (1)
Boodle
Boodle's reply15 Aug 2016, 09:05
Official

Good day Kavish

Thank you for bringing this to our attention.

As per our conversation, the fees were waved and the account is now updated and closed.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader