Pathetic service

I had a loan with Boodle which was handed over and subsequently settled in April 2019. Since then I have received confirmation of paid up letters and communication from the Attorneys who dealt with the account. However, when i go to my profile, it still reflects the outstanding amount. I want to delete my profile off this providers site but there is no way of doing that. I have tried to email and call them and no response. Can someone kindly contact me to delete my profile and update your records! ***