PATHETIC SERVICE

Firstly, my account is paid up in full. I have recently been communicating with the following people : Sylvanant , Mpho , Lerato. R1728 paid on 26 January 2016, R36.93 paid on 06 February 2016, Settlement created on 06 February 2016 before making payment, R36.93 paid on 08 February 2016. I paid this amount as it was not reflecting on my loans dashboard. I overpaid and still this account is not closed. Every single time I have to submit proof of payment so it can be submitted to the finance department to be actioned. My question is as follows : IS YOUR FINANCE DEPARTMENT SO *********** THAT ON MORE THAN THREE OCCASIONS I SUBMITTED PROOF OF PAYMENT YET THEY STILL ASK FOR IT OR THEY JUST REFUSE TO SEE THAT BY NOW THE MONEY SHOULD BE IN THE BOODLE BANK ACCOUNT?