MS
MJ S

1 reviews | Active since Oct 2012

09 Jan 2017, 10:30

Not my bank account

<p>I app**** for a boodle loan, and was apporved. I also sent all relevant documentation and even asked the support team if they have correct banking details on hand because i also changed it. And twice support said, yes it was changed to correct account. I even sent the email transcript to my email so i have the proof if needed on any problems that may arise, and murphy law, it just did. Because i have seen online the incident happens quite often.</p> <p>Payment was made, and i reviewed the loan details. Boodle went and deposited the loan into some one elses bank account. Now i called Boodle, the issue was escalated to technical department.</p> <p>They do not know how long this will take. Knowing very well i am paying interest from today, which isnt even the problem. I am sitting at a tyre centre for urgent changes to my car and they wont let me leave until i pay the account. </p> <p>Hopefuly management sees this complaint today and i dont have to sleep the night here. Technical issues are not the customers concern, this should be escalated to credit department and issues should be sorted out on own time not customers timing.</p>

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Replies (1)
Boodle
Boodle's reply19 Jan 2017, 16:24
Official

Good day

Thank you for bringing this to our attention.

Our attempts to contact you were unsuccessful, however the matter has been resolved.

We apologise for any inconvenience caused.

Kind Regards,

Nhlanhlenkulu Nkosi

Customer Care Team Leader